Hotline  +43 - (0)3842 - 402-7510

Monday to Friday | 8:00am to 4:00pm

Please send all your service requests via the "Call Center Database [CCDB]" which is a implemented database in our email system Lotus Notes. You can also use the online form on the web site.
Service requests via the phone are limited to network connection problems.
 

Support standards:

• Responding time to your request within 30 minutes.

• Many software problems can be solved remotely, by using the "Windows - Help and Support Center".

• Hardware issues are handled on-site by one of our technicians.

• We offer depot repair, exchange of computer equipment, new equipment or software installations. 90 per cent of the errors are solved within 2 hours.

• We give our best efforts but we cannot provide solutions for everything. If we can´t support your request we refer to the manufacturer or refer to an alternate source.

• Service requests may be handled according to importance.

• When nothing works anymore we lend out notebooks or computers.

To ensure the best support:

• Certain standards for hardware and software must be obvious. An increase in standardization will lead to an increase in the level of support.

• Administrator-password and account managment under ZID(ITS) administration.

• Installation of security  and high-priority patches. Up-to-date anti-virus software.

• Administration of IP addresses, enabling access to network resources of your department (e.g. printer, files, databases) and resources of the university.

• Automatic backup of your data by arrangment, to a ZID server or department server.