1. Placing an order:
Authentication with university account only. Following information is entered automatically by the system after authentication:
- Last and first name,
- Email address (Please note: Order confirmations are only sent to the official email address provided by the university)
Please provide all other information which is required (e.g. shipping address, orders are dispatched to this address).
If you have any questions regarding authentication please contact our help desk!
2. Payment
- Sudents: An order is placed when payment has been processed and payment is confirmed by the shop (in this case ACP). For more details refer to the online shop.
- Staff/faculty (private): Pay per invoice.
3. Dispatch & delivery dates:
Estimated delivery time is up to 28 working days (monday to friday, except public holidays) after payment confirmation (students) or order date (staff/faculty).
4. Order status:
- Students and staff/faculty (private): ACP provides following information: Order status, payment status, item is dispatched/dispatching in process. You will also find a link to an "Order-Tracking-Tool" in the confirmation email.
University help desk has no information concerning orders and delivery dates!
Contact: ACP, Email address: ubook@acp.at
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Information Technolgy Services (ITS) 