FAQ: Migration to Microsoft 365 – Technical University of Leoben

FAQ: Migration to Microsoft 365
at Technical University of Leoben

Answers to the most common questions about the transition

Why is Technical University of Leoben moving to M365?

To modernize IT, unify tools, enable simpler collaboration independent of location, and provide centralized, secure data storage. Fewer isolated solutions, more efficiency, and improved security and compliance standards.

What exactly does M365 include?

Microsoft M365 includes:

  • Email & Calendar (Exchange Online / Outlook)
  • Collaboration & Meetings (Microsoft Teams)
  • File storage (OneDrive, SharePoint)
  • Office apps (Word, Excel, PowerPoint, Outlook)
  • Additional security and compliance features
Who is affected by the migration?

Students, teaching staff, and employees. The rollout will be staggered by departments and organizational units.

M365, OneDrive, Teams, SharePoint, Exchange Online – what do these terms mean?
  • M365 – Microsoft’s cloud environment with Office apps (Word, Excel, PowerPoint), Outlook and Teams.
  • OneDrive – Your personal storage in the Microsoft cloud. Files are saved there when auto-save is enabled.
  • Teams – Communication solution for chat, telephony and video conferences. At MUL, Webex remains the standard application.
  • SharePoint – Shared, organization-wide storage for sharing and co-authoring files.
  • Exchange Online – MUL’s mail servers in the Microsoft M365 cloud.
When will the migration take place?
What should I do before my migration?
  • Send important emails in good time.
  • Avoid making major changes to the folder structure.
  • Do not upload large or numerous files to M365 shortly before the switch.
How does the switch work?

Students

  • Wed. 13.05.2026, 20:00: Access to M365 will be blocked, final data synchronization begins.
  • Sun. 17.05.2026: Mail accounts will be blocked, emails and folders will be finally transferred.
  • Mon. 18.05.2026: Student account on mail.unileoben.ac.at will be activated. Sign in with m-number@unileoben.ac.at or @stud.unileoben.ac.at.

Staff

  • The IT coordinator or ICT support installs and configures Office M365 on your device.
  • During the transition phase, mail in the Notes client will not be available.
  • After the switch, you will continue working in Outlook. You will only need the Notes client for specific databases.
Will there be downtime during the migration?

For students: see the process above. For staff, the schedule will be coordinated with the respective organizational unit. During the transition phase, the mail system will not be available.

Will my login change?

Sign-in happens in two steps:

  1. Microsoft dialog at office.com: Sign in with p-number@unileoben.ac.at or m-number@unileoben.ac.at (or your email address).
  2. MUL sign-in page: You will be redirected to Technical University of’s sign-in page. Sign in with your p-number or m-number (without @) and your MUonline password.
Do I need new passwords?

No. You will continue to use your p-number or m-number and your MUonline password.

I have both a staff and a student account. What should I be aware of?

Depending on which number you use (p- or m-number), you will be signed in to the respective realm. Switching within a single browser session is not possible.

Tip: To work in both realms in parallel, use two different browsers or an incognito/private window.
Will my email address change?

As a rule, no. Alias addresses remain in place. Any changes will be communicated individually.

Which email clients are supported?

Supported are Outlook for Windows/Mac, Outlook Mobile, and Outlook on the web. IMAP/POP are not recommended as collaboration features are missing.

What will happen to my existing emails, calendars, and contacts?
  • Students: Emails will be migrated automatically. Calendars, tasks, and contacts can be transferred manually – instructions at ict.unileoben.ac.at/m365/anleitungen.
  • Staff: Emails, calendars, tasks, and contacts will be fully migrated. Access permissions will be taken into account.
How large is my mailbox after the migration?

Each user has 5 GB of storage for mail and 50 GB for OneDrive.

What do I use Teams, OneDrive and SharePoint for?
  • Teams – Chat, meetings, telephony. For staff, Webex remains the standard telephony application.
  • OneDrive – Your personal workspace for individual files.
  • SharePoint/Teams – Team and project work, shared files, channels and notes.
What will happen to network drives and file servers?

Network drives and file servers are not affected by the switch.

Where are meeting recordings stored?

In OneDrive (personal meetings) or SharePoint (channel meetings). Permissions are based on attendees or team memberships.

Can I invite external people?

Yes. External people can be invited via guest access in Teams/SharePoint. Sharing is restrictive by default. Guest access must be managed and regularly reviewed by owners.

Are anonymous sharing links allowed?

Anonymous sharing links are not permitted for sensitive areas. Prefer time-limited, person-specific links instead.

Where will my data be stored?

In data centers within the EU.

Is M365 GDPR-compliant?

Yes. Microsoft acts as a processor, Technical University of remains the controller. There are contractual assurances, standard contractual clauses, and technical safeguards.

What security measures are in place?
  • Multi-factor authentication (MFA)
  • Encryption in transit and at rest
  • Spam and phishing protection
Who can see my data?

Only authorized persons according to team/site permissions. Administrative access is strictly regulated and logged.

Do I need new Office applications?

Current Office apps are supported; web apps are available at any time. Older versions may need to be updated.

  • ICT-managed devices: Updating is performed automatically.
  • Non-ICT-managed devices: Please contact the IT coordinator of your organizational unit.
Will my existing add-ins and macros work?

Most modern add-ins will work. Older COM add-ins and macros should be tested in advance. Please report critical dependencies to ICT support beforehand.

How are backups handled?

Microsoft provides high availability, versioning, and recovery features. In addition, the university operates a local backup according to protection needs.

What happens to my data when I leave the university?

The MUonline account remains active up to 40 days after the end of employment. After that, the account and data in M365 will be deleted.

Important: Be sure to store project and university data on network drives or in shared SharePoint repositories.
What about existing email distribution lists and shared mailboxes?

Existing objects will be migrated to Microsoft M365. Functional mailboxes will remain; access rights will be transferred and reviewed.

What guides are available?
Where can I get help if I have problems?
How do I report security incidents or incorrect sharing?

By email to it-sicherheit@unileoben.ac.at. Please include:

  • Description of the incident (suspicious activity, data loss, phishing …)
  • Affected systems or users
  • Time of the incident
  • Steps already taken
What should I keep in mind during the migration window?

Access to the systems will be blocked during the migration. Shortly before it begins, please:

  • Do not move or upload large amounts of data.
  • Do not make extensive changes to the folder structure.
May third-party clouds (e.g., Dropbox) continue to be used?

For university data, M365 is the preferred and approved platform.

How should I handle particularly sensitive research data?

It is recommended not to store valuable research data in the M365 cloud. Although M365 is operated in a GDPR-compliant manner and data is encrypted in EU data centers, the data is located in third-party data centers.